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In order for an organisation to be aligned with effective security programs, the communications of measurables and observables need to be tailored to the various people within the organisation. This means providing related but different views to different people while facilitating agreement on success criteria at the planning stages of implementing a security program. If this has not been carried out already, it is vital that as many people as possible from the organisation get together to set these expectations. An excellent way to start this is with an Open Space meeting.